Overall Experience Reviews For Sport Clips Haircuts of San Angelo Marketplace

5 rating

Everything was top shelf...Great experience!

1 rating

I have been coming to this store for at least 5 years. My last experience was horrible. I walked in, signed in, selected my favorite stylist. I was presented with an hour and a half wait. I thought something was wrong, because there was me and about 5 other guys and 5 or 6 stylists. So it could not be over an hour wait. I was wrong. I waited and saw the other five guys get called back, so I figured I was next. But I waited as one after another guys walked in after me and were called back. I waited until I saw my favorite stylist was done with her client and another new guy was called back. I went up to complain and was told the other guys who were coming in had checked in online before me. So apparently walking in now puts you at the end of the line. For the last five years I had been told that calling in to be put on the waiting list is not allowed. You have to show up to be put on the list. I was never informed that you MUST use the online check instead of just walking in. I made it clear to the girl acting as manager that this was insulting that they gave priority to online check in. She made it clear that the do not give them priority, that they wait just as long - just not in the store. What a screwed up thing to say.

Rated 3.0 out of 5.0 based on 2 Client reviews

5
Mel A. | November 13, 2018 Overall Experience

"Everything was top shelf...Great experience!"

1
Gregory K. | July 27, 2018 Overall Experience

"I have been coming to this store for at least 5 years. My last experience was horrible. I walked in,"